RETURNS, EXCHANGES & REPAIRS

RETURNS, EXCHANGES & REPAIRS

We understand that sometimes things go wrong on our side or are not quite as you would like. We will endeavor to offer you the same after sales service for your online purchase. The most important thing to us is to make sure that you have an Halcy product that you love and will enjoy using.

First things, for all online purchases we offer a no quibble exchange or refund guarantee. So, if you are not happy with your purchase just return it to us, in its original and unworn condition, within 14 days of receipt and we will either send out a replacement product or refund you the purchase price.

Please note that items that have been Personalised (by the embossing) and all dual phone case designs cannot be exchanged or refunded unless faulty. But please contact us if you aren’t satisfied with your purchase with any reason.

SHIPPING COSTS

If you decide to return your order for refund we will of course refund the full value of your order excluding the original shipping cost (unless the item we sent was faulty in which case we will also refund your original shipping charge). The cost of returning the items to us will however be your responsibility.

Under no circumstance will our liability exceed the amount of the original sale.

If we have made an error by sending out an incorrect product or the original product was faulty and are providing you with an alternative product we will compensate you for the cost of your return shipping and of course cover the cost of getting the correct product to you. Please note that where you have ordered an incorrect size this cannot be considered a faulty product.

If you decide to return your purchase for exchange or resizing then you shall be responsible for the cost of returning these goods to us. Halcy will cover any costs incurred in returning the new product to you.

If you are returning your purchase either for exchange, repair or refund from outside Vietnam, please state clearly that this is a RETURN and state nominal value of items 5US$.

Please contact us using our contact form and let us know about your dissatisfaction.